After having a meltdown and attempting to open the plane door while in mid-flight, Jet2 has banned a customer who was flying for a cosmetic operation. Catherine Bush, from Bradford, West Yorkshire, was on her way to Antalya, Turkey, to obtain 20 zirconium veneers that cost around £3,000.
After the flight had to make a temporary halt to remove her, the disturbed woman was banned from the airline for life and fined £5,000.
“At the weekend, I was in the pub with Catherine. She expressed her eagerness to visit Turkey “a friend of hers said “She claimed she had cobbled together £3,000 from her savings to pay for cosmetic dental surgery. She planned to get them bleached.”
However, her demeanor may force her to cancel her whitening appointment in order to avoid paying the fine.
“Ms. Bush demonstrated a repeated pattern of abhorrent behavior on the aircraft, and she must now face the consequences of her actions,” said Phil Ward, managing director of Jet2.
“As a family-friendly airline, we have always made it very clear that we have zero tolerance for such behavior and would fiercely pursue any charges spent as a result of such an occurrence.”
“Although such instances are extremely rare, it is unacceptable that our customers and personnel should be subjected to them,” he continued.
“We apologize to anyone who was inconvenienced by this behavior, and we applaud our well-trained team for their excellent handling of this tough circumstance.”
The corporation has also promised to take part in any future investigations that may be necessary.
The incident began 90 minutes after they left Manchester, when children and babies were heard making noises while people were apparently laughing at the perpetrator. As things progressed, she approached the passengers in the front row, and she began shouting with the cabin personnel as well.
A witness remembered attempting to exit the jet while it was still in the air “‘Get me off this plane – let me off now,’ she yelled at the door. It was really awe-inspiring.”
Another participant described what they had seen “There was a lot of commotion. She then proceeded to the plane’s front. She was enraged at Jet2 employees and refused to calm down. She was shouting in people’s faces as her voice became louder and more violent.”
“Before she even boarded the plane, she was rumored to be kicking off at the airport. Then there were those who claimed it was because of babies wailing on the plane.”
“She slapped a customer in the face after he said something. Then a man stood up to try to calm the scene before escorting her to the plane’s rear “They also added.
The plane stopped in Vienna to remove the woman, and she slapped another passenger as she was being brought out.
A witness said, “This is the first time we’ve had to ground due of someone on an aircraft.The Jet2 crew handled the situation admirably. After she slapped the passenger, no one could aid the out-of-control woman.”
In a text message delivered the same day, Jet2 also apologized to the passengers for the event. Because of Catherine Bush, the flight was 75 minutes late and spent a little over an hour in Vienne.